Customer Service

We only process data that we need for (improving) our services and handle carefully the information we have collected about you and your use of our services. We never provide your data for commercial purposes to third parties. This privacy policy applies to the use of the website and the services offered by our webshop.

The effective date of these terms is 29/08/2022. With the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, how we use this data, and under what conditions this data may be shared with third parties. We also explain how we store your data, protect it from misuse, and what rights you have regarding the personal data you have provided to us. If you have any questions about our privacy policy, you can contact our privacy officer. The contact details can be found at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and for whom the data is accessible.

Webshop software Mijndomein

Our webshop is developed with software from Mijndomein. Personal data that you provide to us for the purpose of our services is shared with this party. Mijndomein has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, Mijndomein is obliged to take appropriate security measures. Mijndomein uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.

Purpose of data processing

We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide us. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will explicitly ask for your permission. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all required to maintain confidentiality based on the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data automatically collected by our website is processed with the aim of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation in fiscal and criminal investigations

In certain cases, webshop may be required by law to share your data in connection with fiscal or criminal investigations by the government. In such a case, we are obliged to share your data, but we will resist this to the extent permitted by law.

Retention periods

We retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it a forget request. Based on applicable administrative obligations, we are required to retain invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced based on your assignment.

Your rights

Under the applicable Dutch and European legislation, you, as the data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can invoke them. To prevent abuse, we will only send copies and copies of your data to your already known email address in case of a request. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a forget request, we administer anonymized data. You have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right to access

You have the right to access the data that we (or have processed) that pertains to your person or can be traced back to you. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data in their possession, stating the category under which we have stored this data.

Right to rectification

You always have the right to have the data that we (or have processed) that relates to your person or can be traced back to you, corrected. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on record that the data has been adjusted.

Right to restriction of processing

You always have the right to limit the data that we (or have processed) that relate to your person or that can be traced back to you. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on record that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can make a request to this effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. We are likely to no longer be able to continue providing the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of webshop. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is justified, we will provide you with copies and/or copies of data that we (have) processed and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy officer.

Cookies

Third-party cookies If third-party software solutions use cookies, this will be stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we process data already collected about you, we will inform you of this by email.